On March 13 and 14, 2023, PNI (Planet Network International) participated in a workshop on “Telecommunication Service Quality” in Banjul, The Gambia, organized by the International Telecommunication Union (ITU). This workshop, graciously hosted by the Gambia Public Utilities Regulatory Authority (PURA), was held in conjunction with the meeting of the ITU-T SG12 Regional Group on QoS for the Africa Region (SG12RG-AFR) and its “Bridging the Standardization Gap” hands-on training session from March 15 to 16, 2023.
Facilitated by the Quality of Service Development Group (QSDG) operating under ITU-T Study Group 12 (Performance, Quality of Service, Quality of Experience), the aim of this workshop was to extend the reach of ITU activities on telecommunication service quality in the African region, and to advance the implementation of WTSA Resolution 95 on ITU-T initiatives to raise awareness of best practices and policies related to service quality.
The participants included representatives from national regulatory authorities for telecommunications, ministries, service and solution providers, vendors, academia, research and development institutions, as well as consumer rights groups and other organizations involved in matters related to telecommunication service quality.
Participation in this workshop was free of charge and open to all interested stakeholders, including ITU Member States, Sector Members, Associates, and Academic Institutions, as well as any individual from a country that is a member of ITU and who wished to contribute to the work.